HEALTHCARE
Transforming Patient Experience with a Digital Front Door for a Healthcare Clinic

Problem
Patients at the Healthcare Clinic faced frustrations with long wait times, difficulty navigating the healthcare system, and fragmented communication with providers.
Solution
Development of a comprehensive 'Digital Front Door' platform offering patients a range of online services:
- Online Appointment Scheduling: Convenient and streamlined appointment booking.
- Medical Record Access: Secure access for patients to view their medical history.
- Care Team Messaging: Direct communication with healthcare providers.
- Virtual Visits: Ability to conduct telehealth consultations
Results
- Dramatically improved patient experience with increased satisfaction scores.
- Reduced missed appointments, improving efficiency for the clinic.
- Enhanced communication between patients and their care providers.
Technology Stack
- Patient Portal: Custom web application built using modern frameworks (React, Angular, etc.).
- Backend: Robust backend system (Node.js, Java, Python) for data processing and management.
- Database: Flexible database solution (NoSQL like MongoDB or traditional like MySQL).
- Integration: Secure APIs for seamless integration with EHRs (Electronic Health Records) and other healthcare systems.
Software Development
- Methodology: Agile development for flexibility and rapid iteration based on user feedback.
- Focus: Prioritizing intuitive user experience (UX) design.
- Compliance: Strict adherence to HIPAA guidelines for secure data handling and patient privacy.
Before Metrics
Appointment no-show rate: 15%
Patient satisfaction score: 70%
After Metrics
Appointment no-show rate: 8%
Patient satisfaction score: 85%